Shipping policy
Bayhill Superfoods – Shipping Policy
1. Order Processing Orders are processed within 1–2 business days (Monday–Friday). During high-volume periods, processing may extend to 2–3 business days. You will be notified if there are any delays.
2. Shipping Methods We ship via USPS, UPS, and FedEx to ensure reliable delivery across the United States. Available options include standard ground, expedited, and overnight shipping. Rates are calculated at checkout based on your location and selected service.
3. Delivery Estimates Delivery times depend on your selected shipping method and location. Once your order ships, you will receive a tracking number via email. Please note that delivery delays caused by carriers, weather, or unforeseen events are outside our control.
4. Product Shelf Life & Storage All Bayhill Superfoods products are shelf stable. Store in a cool, dry place away from direct sunlight until ready to open.
- Sea Moss Drinks & Coffee: Refrigerate after opening and consume within 7–10 days.
- Sea Moss Gels: Refrigerate after opening and consume within 30 days.
Check individual product labels for best-by dates.
5. Temperature & Shipping Conditions Although we insulate our products, it's perfectly normal for them to arrive safely at warmer temperatures. No refrigeration needed until you're ready to open — just store in a cool, dry place upon arrival and refrigerate after opening.
6. Incorrect Addresses Customers are responsible for entering accurate shipping information at checkout. Bayhill Superfoods is not responsible for delays, lost packages, or reshipping fees resulting from incorrect address information. Please double-check your shipping address before completing your order.
7. Lost or Damaged Packages If your order arrives damaged, contact us within 48 hours of delivery:
- Email: andrew@bayhillsuperfoods.com
- Include your order number, name, and clear photos of the product and packaging
We will coordinate with the carrier on your behalf and assist with replacements or claims as appropriate. For lost packages, contact us directly and we will help track down your shipment.
8. Shipping Restrictions We currently ship within the United States only. We do not ship to P.O. Boxes.
9. Contact Us For shipping questions or concerns: 📧 andrew@bayhillsuperfoods.com