Refund policy
All Sales Are Final – No Refunds or Returns
At Bayhill Superfoods, all sales are final. Due to the perishable nature of our sea moss products and strict food safety regulations, we are unable to accept returns, exchanges, or issue refunds once an order has been placed and processed.
Why We Have This Policy
Our sea moss drinks, gels, and superfood products are perishable food items. Once products leave our facility, we cannot guarantee the safety or integrity of any returned items, and therefore cannot restock or resell them. This policy exists to protect both our customers and the integrity of our products.
Damaged or Incorrect Orders
We stand behind the quality of every order. If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at andrew@bayhillsuperfoods.com with:
- Your order number
- Clear photos of the damaged or incorrect item(s)
- A brief description of the issue
We will review your claim and work with you to make it right with a replacement or store credit. Store credit will be issued as a discount code valid for 90 days from the date of issue.
Please note: Claims submitted after 48 hours of delivery or without supporting photos cannot be processed.
Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund, provided the order has not yet been processed or shipped. To request a cancellation, contact us immediately at andrew@bayhillsuperfoods.com. We cannot guarantee cancellations requested after this window.
Contact Us
For any questions regarding your order, please reach out to us at andrew@bayhillsuperfoods.com. We're happy to help!